My account
Do my clients need to have a STYNG account to submit a request?
No! We don’t want to force your clients to sign up as a user. That’s why we offer the possibility to request appointments as a “guest”. In this case we won’t register a new account for your client and for her the communication will take place via mail. You will receive her messages in your messenger and you can simply answer them there.
How do I delete my STYNG account?
If this sad circumstance should occur, simply send us an email with the subject DELETE to helpdesk@styng.com. We will then irrevocably delete your account and your data. Since we also want to improve ourselves constantly, we would of course be pleased if you wrote us a short explanation. 🙂
Booking form
Can I edit fields in the request form?
Currently this is not possible. However, we are aware of how different the requirements are from studio to studio, so we are already working on this feature and will offer it as soon as possible.
Can I use my own sample images in the request form?
Currently this is not possible. However, we are aware of how different the requirements are from studio to studio, so we are already working on this feature and will offer it as soon as possible.
Can I determine which fields in the request form are mandatory and which are not?
Currently this is not possible. However, we are aware of how different the requirements are from studio to studio, so we are already working on this feature and will offer it as soon as possible.
Can I change the order of the requested fields, in the request form?
Currently this is not possible. However, we are aware of how different the requirements are from studio to studio, so we are already working on this feature and will offer it as soon as possible.
My data
How is my data secured?
Data protection is very important to us and we protect your personal data just as well as your client data.
Your data is stored securely in the cloud and is backed up automatically at all times.
STYNG’s digital infrastructure is designed to anticipate and tolerate functional failures while maintaining service levels.
For this purpose, data is stored in different “Availability Zones” so that it is secure and spatially separated from each other.
In the event of a functional failure in one “Availability Zone”, data traffic is automatically redirected from the area affected by the failure to another.
Data replication ensures high service availability even in exceptional cases.
Can I have deleted data restored?
Accidentally deleted data can be restored within 30 days if you are subscribed to STYNG’s paid plans.
Who has access to my data?
Only you and the connected profiles you allow access to your calendar. Individual authorised STYNG staff will have limited access to your data, if it is necessary in order to assist you with service requests, for example. Strict access controls are implemented through organisational and technical protection mechanisms.
Other questions
How do I contact STYNG Support?
The best way to contact us is via email at helpdesk@styng.com or via live chat here in the Community Helpdesk.
Do I have to pay during the lockdown?
No! For the entire period of the current and also potential future lockdowns all payments will of course be suspended without exception.
Can I cancel STYNG on a monthly basis?
Yes, if you have chosen to pay STYNG on a monthly basis, you can cancel at any time without delay and no further payments will be due. If you have opted for annual billing, you can of course also cancel at any time, but the remaining months will not be refunded. However, you can still use STYNG to its full extent until the end of the period.